If for any reason customers are not satisfied, please contact us via firstname.lastname@example.org to apply for return within 30 days after delivery. We will provide a return shipping address after confirmation. The product(s) must be returned in the exact condition in which it was shipped in order to receive a refund, including all garment tags still attached, the original packaging and the box it came in. All returns must be mailed back to our lab. Failure to complete a return with these instructions may result in us being unable to refund your returned items.
Shoes must be returned in the exact condition in which the shoes were shipped in order to receive a refund. This includes all garment tags still attached, the original packaging and the box it came in. Please make sure to try your new shoes on a clean, soft interior surface, as shoe soles with any sign of wear will not be accepted for a return.
In the interests of hygiene, please make sure that all original tags are attached, original packaging is intact and there are no signs of wear on any of the jewelry, and keep our product in clean condition.
Both digital and physical gift cards are non-returnable and non-refundable.
We recommend that you choose a shipment method that enables tracking. We do not accept liability for any product(s) that are damaged or lost in transit during the return process so please ensure that the packaging and delivery method are secure. To complete your return, we recommend that you obtain proof of postage in the package or use a recorded delivery service via a courier company.
Once we receive and confirm your returned item, we will send you an email to notify you. We will also notify you of the approval or rejection of your refund. We will deduct $7 to coer the restocking fee and the original shipping cost for each standard shipping order. Please allow up to 7-9 business days for your refund to be processed. Refunds may be issued to the credit card or PayPal account only that used to make the original purchase. Please note, original express cost and return shipping fees will not be credited back.